The Therapy Platform -- Counseling Services (also refering to Our Services)
1. Definition of counseling and counselor:
1.1 COUNSELING is a confidential process designed to help you address your concerns, come to a greater understanding of yourself, and learn effective personal and interpersonal coping strategies. It involves a relationship between you and a trained therapist who has the desire and willingness to help you accomplish your individual goals. Counseling involves sharing sensitive, personal, and private information that may at times be distressing. During the course of counseling, there may be periods of increased anxiety or confusion. The outcome of counseling is often positive; however, the level of satisfaction for any individual is not predictable. Your therapist is available to support you throughout the counseling process.
1.2 COUNSELOR is a collective term used by helping professionals including counselor, consultant, practitioner, professional, expert, coach, advisor or any other person for the purpose of getting counseling, information, advice or any other input, benefit or service (collectively "Counselor Services").
2.1 All interactions with Counseling Services, including scheduling of or attendance at appointments, content of your sessions, progress in counseling, and your records are confidential. No record of counseling is contained in any academic, educational, or job placement file. You may request in writing that the counseling staff release specific information about your counseling to persons you designate.
2.2 EXCEPTIONS TO CONFIDENTIALITY:
2.2.1 The counseling staff works as a team. Your therapist may consult with other counseling staff to provide the best possible care. These consultations are for professional and training purposes.
2.2.2 If there is evidence of clear and imminent danger of harm to self and/or others, a therapist is legally required to report this information to the authorities responsible for ensuring safety.
2.2.3 Singapore state law requires that Counseling Services staff who learn of, or strongly suspect, physical or sexual abuse or neglect of any person under 18 years of age must report this information to State child protection services.
2.2.4 A court order, issued by a judge, may require the Counseling Services staff to release information contained in records and/or require a therapist to testify in a court hearing.
3.1 We appreciate prompt arrival for appointments. Please notify us at if you will be late. Session starts promptly with or without your attendance. Therapist will end the session if client is late for more than 30 min. Thereof, full session charge applies.
4. Cancellation of session:
4.1 Full refund for cancellation within 24 hours of appointment booking. Thereafter, no cancellation is allowed.
5. Postpone of session:
5.1 Postpone of session is allowed up to 48 hours before appointment. Thereafter, full charge applies.
6.1 The Counselors are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any Counselor.
6.2 We make no representation or warranty whatsoever as to the willingness or ability of a Counselor to give advice.
6.3 We make no representation or warranty whatsoever as to whether you will find the Counselor Services relevant, useful, correct, relevant, satisfactory or suitable to your needs.
6.4 We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you.
6.5 While we may try to do so from time to time, in our sole discretion, you acknowledge that we do not represent to verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counselor. It is your responsibility to conduct independent verification regarding any Counselor that provides you with Counselor Services and we strongly recommend that you will conduct this verification prior to communicating with any Counselor through The Therapy Platform and on a continuous basis as you use The Therapy Platform.
6.6 Your relationship relating to the Counselor Services is strictly with the Counselor. We are not involved in any way with the actual substance of that relationship or any part of the Counselor Service (whether provided through The Therapy Platform or not), and we do not validate or involved in any of the Counselor Services.
6.7 Payment through The Therapy Platform is made to the Counselor for the Counselor Services. We may charge the counselor by taking a portion of this payment for the use and operation of The Therapy Platform. However, we will not be deemed as the counselor of any Counselor Services regardless of payment. Furthermore, the payment for the use of the Platform is made by the Counselor and not by you.
7. Third-party content:
The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. You confirm and acknowledge that we have no responsibility over any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and that we will not be liable for any damage or loss caused by any Third Party Content.